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Technical Skills Can Land You a Good Job, but it Won’t Help You Climb the Job Ladder: The Importance of Communication Skills at Work

According to an article in Business Insider, “Australian businesses are making do with mediocre senior executives because they can’t find enough with the right skills to motivate and get the best from staff.”1

 Everyone knows that Australia is hungry for people with IT, engineering, and meta-data skills. Everyone knows that these skills can (eventually) land you that first job.

But those skills won’t hoist you up the job ladder. For real advancement, you need to have seriously good people skills. It’s those soft skills that are needed to become a leader; as this Business Insider article states:

“Critical soft skills are missing or under-developed: empathy, problem solving and creativity, and fostering collaboration and innovation.”

The article cites a LinkedIn study that observed that 69% of human resources decision-makers in Australia and New Zealand say that it’s difficult to fill leadership positions.

That’s over two-thirds! And it’s not for want of available person-power: organisations receive hundreds of CVs daily from people stuffed with astonishing technical credentials.

Leaders are those who, through example, can inspire creativity and innovation. The leader who bellows “Just do it!” is becoming a thing of the past. Indeed, many studies have also shown that active listening is a skill needed by all leaders; Forbes published an article entitled “Six Ways Effective Listening Can Make you a Better Leader.”2

The Virgin Group founder Richard Branson agrees: “If you want to stand out as a leader, a good place to begin is by listening,” he said.“Great listeners are often terrific at uncovering and putting in place strategies and plans that have a big impact.”3

Problem is, people are so busy checking out stuff on their cells phones that the crucial skill of INTERPERSONAL OBSERVATION is beginning to become a bit . . . obsolete. It’s hard to pay attention to your fellow humans when Pokemon beckons.

Don’t let this happen! If you can start honing your observational skills early, the better a colleague you’ll be. The better a leader you’ll be. And those skills can be used right at the beginning: at your job interview.



eloquent-english_small pngI am a communications coach with Eloquent English in the Melbourne and Geelong area, and I can help you find your story: in your presentation, business report, “elevator pitch”, CV, website or job interview.
Email: arashap@eloquentenglish.com

“It’s your story. Get it right.”


At a Job Interview, Think of Your Experience as a Bunch of Brightly Coloured Story Balloons

When you have a job interview, you have to “show, not tell.”Try not to say, “I will work hard.” Blecchhh. . . how cliche! SHOW how you work hard and work BETTER. In other words, if the interviewer asks you a question such as “What is the most significant thing you have ever done?” he or she wants more information than “I successfully meet challenges when I’m faced with them.” Too vague!

You will want to give a story such as the one below (and this actually happened in my own professional life when I was marketing and sales director of a U.S. publishing company):

It was September 12 and 13, 2001. The Twin Towers had just crashed. People were devastated, but they also wanted to buy any and all available books about the Twin Towers. It just so happened that my publishing company had recently published such a book. Demand for the title was overwhelming. I was dealing with my own shock of the situation—we all were—yet I was able to work with people in production, customer service, and acquisitions to develop a production plan that would immediately meet the public need, and yet not produce too many so that we would be inundated with returns. It was a horrible time in our history, yet we had a public service to do, and we did it very well. (We ended up with very few books being returned.)

In the story, above, I illustrated how I was able to demonstrate team work and leadership under severe emotional stress. Now think about your own experience: which key moments can be transformed into gripping narratives?

Think of these stories as brightly coloured balloons. Before the job interview, make sure you have created at least three or four such narratives. Frankly, some of the stories could be interchangeable. I could use the Twin Towers story to answer the question “How well do you deal with stress?” as well as “What is the most significant thing you have ever done?” Don’t be afraid of including things you have done in your personal, non-work life as well. Did you run a marathon for charity and raise $3,000? Did you take a creative writing course? Both these activities show an eagerness to do new things, which is a quality highly valued by most employers. Don’t forget, too, that many of your extra-curricular activities demonstrate work-related skills such as organisation, time management and so on.

The  graphic below shows some theoretical episodes in a life that could be balloon stories to illustrate some of the questions you might encounter.

Story balloons 2

Before you go to the interview, have stories available to answer the following questions:

  • How well do you work under stress?
  • How successfully do you meet challenges?
  • How do you demonstrate leadership?
  • What is your strong point?
  • What is your weak point?
  • Where do you see yourself in five years? Ten years?

Yes, even for the last question, tell a story that connects your values with the company’s values. Perhaps both you and the company honour innovation and creativity. Mention that you, too, demand creativity in your work, and tell a story that shows how you have done this, perhaps both in your personal and work life. (Don’t get too personal.) Mention that you look forward to an exciting career with that organisation, which can give you space to grow and flourish.

Even if you’re pretty sure you wouldn’t want to stay with that company, NEVER say so. . . in the case above, you would highlight your creative side, and discuss how your creativity could benefit the organisation for years in the future.

Remember: SHOW, not TELL.

When the time is ripe, pull that red balloon story out of your mind and use it.

I am a communications coach with Eloquent English in the Melbourne and Geelong area, and I can help you find your story: in your presentation, business report, “elevator pitch”, CV, website or job interview.
Email: arashap@eloquentenglish.com
“It’s your story. Get it right.”